Privacy Policy

At Dial in Moments, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our audio guest book hire services.

When you make a booking with Dial in Moments, we collect basic personal details such as your name, email address, phone number, and delivery address. We may also collect event-specific information like your wedding or event date and preferences. As part of the service, we collect audio recordings left by your guests using our vintage phones. These recordings are stored securely and used to create your personalised digital voice message gallery. All payment transactions are processed through secure, third-party providers—we do not store your credit card details.

The information we collect allows us to manage your booking, personalise your greeting, prepare your signage, deliver and collect your phone, and provide your audio message gallery. We may also use your information to contact you about your order, assist with returns, and improve our service experience.

Guest recordings are handled with care and stored on secure servers. You will receive your digital gallery within 48 hours after returning the phone, and all files are typically deleted from our systems after [insert duration, e.g., 60 days], unless you request otherwise.

We do not sell or rent your information to anyone. However, we may share your data with trusted third-party providers—such as couriers for delivery, or secure platforms we use to store and send your recordings—strictly for the purpose of fulfilling your booking. We may also share information if legally required to do so.

Dial in Moments takes data security seriously. We use reliable security measures to protect your information from loss, misuse, or unauthorised access. You have the right to access, update, or request the deletion of your personal information at any time by contacting us at [insert your contact email].

From time to time, we may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on our website. By using our services, you agree to the terms outlined in this policy.

If you have any questions about how we handle your data, please don’t hesitate to contact us—we’re here to help.