Terms and Conditions
Booking and Confirmation:
To secure your booking with Dial in Moments, full payment of the total hire fee is required at the time of booking via the invoice which will be emailed to you after the booking form is received back. The invoice payment is due within 7 days of being sent. If payment is not paid within this time frame then your booking is considered voided.
All payments are to be made via EFT payments. The BSB & Account details will be found on the invoice. The invoice number must be put as reference.
Bookings are considered confirmed only upon receipt of the full payment, booking form and a signed hire agreement, in which a confirmation email will be sent back.
Hire Period and Delivery:
The hire period commences 3 days prior to the event date and concludes 3 days after the event finishes. This is a total hire period of 7 days. If the hire time is needed for longer, please contact us and we can increase the days for an extra price.
We will deliver the vintage telephone and associated equipment to your specified address three days before your event.
Return Policy and Late Fee:
The Hirer is responsible for returning the equipment within three days after the event.
To ensure the timely availability of our vintage audio guestbook telephones for all clients, we require the equipment to be returned in its original condition within 3 days following your event.
If the telephone is not returned within this timeframe or is returned in an unsatisfactory condition, an additional hire fee equivalent to the full rental cost will be invoiced.
To facilitate the return process, please use the provided prepaid return label & satchel and email us the tracking number upon dispatch. This helps us monitor the return and ensure the equipment's safe arrival.
Equipment Care and Use:
The Hirer agrees to use the vintage telephones solely for the purpose of audio guestbook recording.
The Hirer is responsible for the safekeeping and proper use of the equipment during the hire period.
Any loss, theft, or damage to the equipment must be reported immediately. The Hirer may be liable for repair or replacement costs.
Cancellation and Refund Policy:
Cancellations made 31 days or more before the event date will receive a full refund. Cancellations made within 30 days of the event are non-refundable. Please note that if the vintage audio guestbook telephone is not returned in its original condition or within the agreed 3-day return period, an additional hire fee equivalent to the full rental cost will be invoiced.
Liability and Indemnity:
Dial in Moments is not liable for any indirect, incidental, or consequential damages arising from the use of the equipment.
The Hirer agrees to indemnify and hold harmless Dial in Moments against any claims, losses, or damages arising from misuse or negligence.
Privacy and Data Protection
Audio recordings are stored securely and are accessible only to the Hirer unless otherwise agreed.
Personal information collected during the booking process will be handled in accordance with our Privacy Policy.
Condition of Equipment:
We understand your Guest Book may be part of the aesthetic of your wedding or event so we replace parts and complete maintenance of the Equipment to ensure it is of the best condition. You accept that the Equipment may be used and may have minor cosmetic flaws.
Equipment Ready to go:
We charge Guest Book batteries to 100 percent prior to dispatch so that you only need to turn them on to begin recording audio messages. In case your Guest Book accidentally turns on during transport or on the odd chance is not charged to 100% we provide a USB charging cable with your hire. To charge from 0 to 100 percent takes approximately 5 hours and the charge allows for 45 hours of recording time. You agree that receiving your Guest Book not fully charged is not an issue.
Repairs and Alterations:
You agree not to attempt to repair or materially alter the physical or otherwise makeup of the Guest Book under any circumstance regardless of fault unless given written consent by Dial in Moments.
Content Removal:
Do not attempt to remove content from the Guest Book without written consent.
Loss of Content:
In the unlikely event of content loss due to no fault of your own, a full refund will be provided.
Content Quality:
Audio messages are recorded at CD quality. Factors like background noise and microphone placement may affect quality. Dial in Moments is not responsible for content quality.
Force Majeure:
Dial in Moments is not liable for failure to perform obligations due to events beyond our control, including strikes, natural disasters, pandemics, or supply shortages.
Intellectual Property
Copyright Ownership:
All copyright is shared between Dial in Moments and the Customer. Both parties have the right to reproduce the content. Dial in Moments may use the content for promotional purposes with consent unless advised otherwise.
General Terms
Agreement:
By confirming your booking, you agree to these Terms & Conditions.
Amendments:
Dial in Moments reserves the right to amend these Terms & Conditions at any time.
Governing Law:
These Terms & Conditions are governed by the laws of New South Wales, Australia.